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Your Visit

 

 

Blueberry Cafe

Blueberry Café is a bright and contemporary cafeteria at Coolings Green & Pleasant. Seasonal recipes using locally-sourced ingredients ensure only the best, freshest produce is on offer and the relaxed atmosphere is ideal for families at any time of day.

We are open 7 days a week, the relaxed atmosphere is ideal for families at any time of day, we serve Breakfast, Lunch and Afternoon Tea. The Blueberry Café is fully licensed, so you can enjoy a glass of wine or locally-brewed beer with your meal, or choose from a wide range of soft drinks, juices and fruit presses.

Restaurant Opening Hours

Open from 10am – 3pm. Takeaway and seated service available. Slightly reduced menu to normal.

 

Accessibility

Coolings Green and Pleasant and the Nature Trail both have wheelchair access.
There are also disabled toilets located on site.

 

Conservation

Willows supports the conservation of birds of prey, both at the centre and in the wild. We work hard protecting our birds and raising awareness through our demonstrations about the problems that birds of prey face and how we can help them in the wild too.

Frequently Asked Questions

Q.      Do I need to book to visit the Nature Trail?
A.       Yes, all visits need to be pre-booked and pre-paid.  You will not be able to buy an entry ticket at the gate on the day.  To enable us to maintain social distancing,

Q.      I have an Annual Pass, do I still need to book?
A.       Yes, for the time being ALL visits need to be pre-booked.  You will be asked for your Annual Pass membership number at the point of booking.

Q.      I’ve lost my Annual Pass, how do I get a replacement?
A.       Let us know at the point of booking and we will have a replacement Pass ready for you to collect when you visit.

Q.      My Annual Pass has expired, how do I buy a new one?
A.       Let us know at the point of booking and we will be able to renew your pass across the telephone. You can then collect your new pass on your next visit.

Q.      I haven’t been able to use my Annual Pass during the lockdown period, can I get a refund?
A.       As the Nature Trail has been closed for 3 months during lockdown, we will automatically extend your Pass, free of charge, for 3 months when it is due to expire.  If your pass expired during the lockdown period, we will add 3 months on to your Pass, free of charge, when you renew.

Q.      Will I have to queue to get in?
A.       Entrance to the Nature Trail is via the garden centre shop and you may be asked to wait outside for a short time if there is a large number of people already in the shop.  We will, of course, aim to keep waiting times to a minimum but request that you observe the notices regarding social distancing and be prepared to queue if necessary.

Q.      Will the toilets be open?
A.       The toilets in the garden centre shop will be open, with social distancing measures in place.  There is limited space available for socially distanced queuing within the shop, please consider this when timing your visit!

Q.      What happens if it rains?
A.       With social distancing measures in place, if the shop already has a large number of people inside you may be asked to wait outside.  There is some covered space outside, but if showers are forecast you may wish to bring an umbrella, just in case!

Q.      Will we be able to feed the animals?
A.       Not at the moment, sorry.  All of our animals enjoy a measured, balanced diet, so whilst some of them (especially the pigs!) may miss the fun of being fed by visitors, they will not go hungry.

Q.      Can we bring bread to feed the ducks on the ponds?
A.       Please don’t bring bread for the ducks.  As with all our animals and birds, they are given plenty of specialist feed.  Bread is not particularly good for them, especially the younger birds, so we respectfully request that you do not throw bread or anything else into the ponds.  Thank-you.

 

Terms & Conditions

Your commitment to us

When you confirm your purchase, you are accepting that these terms and conditions form the basis of any contract between Willows Bird of Prey Ltd and yourself.

Prices

Prices are inclusive of any applicable taxes and there are no surcharges whatsoever. Once you have paid, we will not increase the price of your tickets.

Prices displayed on the site are subject to change without notice.

Cancellations

Unfortunately we cannot issue any refunds for cancellations. Day tickets cannot be refunded or exchanged.

Online Booking

Once purchased on-line tickets may not be used in conjunction with any other offer. No ticket may be resold.

Any discounts or offers on-line are available for limited quantities and periods only and shall not be available on bookings made by phone or in person.

Please bring along your booking reference number and/or email print out.

Prices are correct at time of going to press and are subject to change without notification.

Booking terms & conditions – Experience Day

All experiences must be pre-booked, subject to our existing availability. Weekends book up very quickly, so it is advisable to book early. To book, please call 01959580677 or email [email protected].

Your voucher must be booked and completed by your expiry date or you will forfeit your day and monies paid.

All experiences are weather dependent. In the event of bad weather, your experience will be rescheduled. Refunds NOT given.

As the weather is out of our control cancellations may be at short notice. Heavy persistent rain, snow and strong winds will affect your experience. In these circumstances, we reserve the right to cancel and rearrange a suitable date. We will contact you on your provided number at the time of booking. If you are in doubt on the day, please call us.

We cannot accept cancellations at less than 48 hours’ notice. If you cancel after this time, your voucher is forfeit. However, we reserve the right to charge a re-booking fee and allow you to re-arrange a suitable date.

Vouchers purchased from third parties (eg. Groupon, Red Letter Days & Into the Blue) cannot be accepted after the expiry date and may have different Terms and Conditions to the ones listed here.

All vouchers or monies paid as deposits are non-refundable, with no cash equivalent or refund offered.

Please wear comfortable clothing suitable for the weather on the day.

Gift vouchers are available for all experiences and are valid for 12 months from purchase. Must be redeemed before expiry date.

Accepting vouchers

If a booking has been made with a voucher, it should be presented on arrival, even if you have provided details by phone or email.

If your voucher was purchased from a third party (not directly from us) and you do not bring a copy, we reserve the right to turn you away, or your booking may be delayed while we verify your purchase via the supplier.

Spectator fees apply for guests accompanying an experience participant. The fee is our standard entrance fee listed here.

Your voucher is your proof of purchase and states that it must be produced on arrival. If you do not bring it and have not provided details, you may be charged or turned away.

Expired vouchers

We are not obliged to accept expired vouchers, especially from third party suppliers. An extension fee may apply.

Limited availability during January.
Children Under 16 years must be accompanied by an adult, charges apply.
Guests accompanying a participant are subject to additional charge.